AI

From AI experiments to everyday advantage.

AI is changing how businesses market, sell and serve their customers. The opportunity is real, but turning it into results takes more than a new tool. We help you find the problems worth solving, build the agents and solutions that solve them, and prepare your people to work with them confidently, so AI becomes part of how your business grows. If you want us to run your marketing this way for you, see our AI marketing agency.

Four ways we put AI to work

We use AI across our own client work every day. That experience shapes every plan we write, every agent we build and every team we train.

Strategy

A clear plan for where AI creates value in your business, tied to outcomes your board will recognise.

Automation

AI agents that take on complex, repetitive work across marketing, sales and service, with people in charge.

Adoption

Practical training and support that build real confidence and new habits across your team.

Solutions

Custom AI tools built around your data and customers, for problems off-the-shelf software cannot solve.

AI that delivers in the real world

Business First

Every project starts with a business problem, not a technology. We look for the places where AI will save the most time, grow revenue or improve the customer experience, and put those first.

Our own system, working for you

Vertical runs on the same agentic system we build for clients. It connects ads, analytics, CRM, ecommerce and content, and does the research, monitoring and drafting that used to fill a team’s week.

That daily experience is why our advice is practical. We know where agents shine, where they need a human eye and how to keep them reliable as the technology changes.

You
Where is AI already helping us?
Automated reporting now covers every paid channel, and the research agent tracks competitor launches weekly. The biggest remaining opportunity is lead qualification, which still takes your sales team several hours each week.
You
What would it take to automate that?
An agent connected to your CRM and website forms could research and score each new lead, then route the best ones straight to sales. I have drafted a short pilot plan for review.
Ask about your business

How we take AI from idea to impact

  1. 01

    Discover

    We map your goals, teams, data and tools to find the opportunities with the clearest value and the fewest obstacles.

  2. 02

    Prove

    We build a focused pilot quickly, test it with real users and real data, and measure the difference it makes.

  3. 03

    Scale

    What works is hardened, connected to your systems and rolled out more widely, with governance and support in place.

  4. 04

    Embed

    Training, playbooks and ongoing improvement turn new tools into everyday habits that keep paying back.

See how our clients are changing their businesses

FaceGym
50% more purchases, 41% more bookings
Canagan
900% email revenue growth
Tribal
74.3% more conversion value
McAdams
148% more email revenue
Decant Group
477% more leads
Moskovskaya
5,560% follower growth, 550% ROAS
Elit Vodka
New identity, 400% more engagement
Aesthetic Intelligence
3,000+ leads per webinar, 3,200% ROI
Decant Group
“Vertical transformed the way we approach digital marketing. They helped us simplify a complex investment offer, build high-performing funnels and scale campaigns with confidence. The results speak for themselves with lead volume, quality and efficiency all improved dramatically. They’ve been a true partner in our growth.”
Robbie Heald
VP Growth, Decant Group
477%
more leads

Full-funnel paid media, creative and bespoke landing pages that made whisky and fine wine investment simple to say yes to.

View case study

A powerhouse in a Power Station.

Vertical is a small, senior team of strategists, creatives and performance marketers based at Battersea Power Station in London, with clients and colleagues around the world. Strategy, creative and performance come from one team, with AI built into how we plan, make and measure.

The building has stood on the Thames for the best part of a century, and for fifty years it kept London’s lights on. We like the precedent.

AI questions, answered

What does AI transformation mean for a marketing team?

It means using AI to change how marketing work gets done, not just adding a chatbot or a writing tool. In practice that includes agents that monitor campaigns and prepare reports, systems that personalise content and offers, faster creative production and research, and better decisions based on connected data. Done well, it frees people from repetitive work and gives them more time for strategy, creativity and customers.

Where should a business start with AI?

Start with a real problem rather than a tool. The best first projects are usually repetitive, time consuming and supported by data you already have, such as reporting, research, content variations or lead follow-up. They show results quickly and build confidence for bigger changes. Our AI strategy work helps you find and prioritise these starting points.

How is Vertical different from an AI consultancy?

We are practitioners. Vertical uses AI across its own brand, creative and performance marketing work every day, so our advice is grounded in what works in practice. We can also build the agents and solutions we recommend and connect them to the marketing your business already runs, so strategy and delivery stay together.

What are AI agents?

AI agents are systems that can carry out multi-step tasks with some independence. They gather information, reason about it, use tools such as your ad platforms or CRM, and report back. We design agents with clear limits, so anything that carries risk, such as spending budget or contacting customers, is approved by a person first.

Will AI replace our team?

That is not our aim, and it is rarely the outcome. AI takes on repetitive tasks so people can focus on work that needs judgement, creativity and relationships. We involve your team in designing new workflows and train them to work alongside AI with confidence.

How do you keep AI safe and on brand?

Every project includes guardrails proportionate to the risk: clear permissions, human approval for sensitive actions, checks against your data and brand guidelines, and careful handling of customer information within UK GDPR. We document how each system works so you always understand what it is doing and why.

How long does it take to see results?

Focused pilots often show results within weeks. A strategy can be in place in a few weeks, a single agent can be running soon after, and training programmes deliver change from the first sessions. Larger transformations take longer and are delivered in stages, so value arrives early and investment follows evidence.

Do you work with businesses that are new to AI?

Yes. Many clients come to us with little more than a few experiments and a sense that they should be doing more. We meet you where you are, start with achievable steps and build capability over time. Others arrive with advanced teams and want help scaling, and we adapt accordingly.

How do you measure the value of AI?

We agree measures at the start that relate to the business, such as time saved, faster turnaround, lower acquisition costs, higher conversion or better customer service. We track them from the first pilot onwards and report plainly, including when something is not working and needs to change.

How do we get started?

Start with a conversation about your goals and where you think AI could help. We will usually suggest a short discovery phase, then recommend a mix of strategy, automation, training or custom solutions that fits your business, starting with the steps most likely to deliver clear value.

Bring us the ambition. We’ll build the system behind it.